Shipping policy

Shipping and Delivery

Free Home Delivery (USA - Excluding Alaska and Hawaii)

  • Coverage: Available across the contiguous 48 states.
  • Shipping Method: Via FedEx Home Delivery or common LTL carriers for oversized items.
  • Oversized Item Delivery: Deliveries are scheduled by appointment. Customers will be contacted in advance to arrange a suitable time.
  • Carrier Selection: We choose the most appropriate carrier and method for your order.
  • Further Information: For any questions, reach out to us at support@hineighbor.com.

White Glove Delivery & Assembly

  • Service: Offered in partnership with DeliveRight, providing a premium nationwide delivery and assembly service.
  • Fees:
    • Bluff Collection Items: Complimentary.
    • Other Collections: 10% of the order value, with a minimum fee of $195.00.
  • Non-refundable: In the event you wish to return the items, our White Glove Delivery & Assembly fee is non-refundable
  • Appointment Scheduling: Within 15 days of the initial contact, DeliveRight will arrange a delivery time.
  • Geographic Limitations: This service is not available in Alaska, Hawaii, Vermont, North Dakota, South Dakota, and certain other regions. If your location falls into these categories, we will contact you.
  • Rescheduling: A fee may apply for rescheduling after a failed delivery attempt.
  • Inquiries: For more details, email support@hineighbor.com.

Delivery to Alaska & Hawaii

  • Fee: Shipping to these states incurs a fee of 10% of your total order value.
  • Non-refundable: In the event you wish to return the items, our delivery fee is non-refundable

Shipping to Canada

  • Fee: We deliver to Canada with a shipping fee of 7.5% of your total order value.
  • Non-refundable: In the event you wish to return the items, our delivery fee is non-refundable